Questions people ask before they book a demo.

It is one system that answers your calls, captures enquiries, keeps every customer in an organised record and follows up automatically. Phone, AI receptionist, CRM, follow-up, reviews and marketing in one login instead of six different apps.

No. It answers when your team cannot: when everyone is on a job, on another call or it is after hours. Calls can be transferred to a person whenever someone is free. Most businesses use it to stop losing calls, not to replace people.

A natural conversation. The receptionist greets them in your business name, asks the questions you would ask, captures their details and tells them what happens next. If they want a person it can transfer or arrange a callback.

No. Many businesses start with the phone and receptionist, then add CRM and follow-up when they have seen it working. The platform is designed as a ladder you climb at your own pace.

Yes. Every automated action can be set to always ask, to auto-send under rules you set, or to escalate to a person. Your approval inbox shows what is waiting and lets you approve, edit or reject in one tap.

The website and customer records are hosted in the UK. Some services we rely on, such as telephony carriers and AI models, may process data elsewhere under appropriate safeguards. Details are on our security and subprocessors pages.

Phone and receptionist can be live in days. Grow plans with CRM and follow-up automation are usually live within one to two weeks, including a setup call and configuration around your workflow.

Plans start at £29.99 a month for the business phone, with the AI receptionist from £79 and the full CRM and follow-up platform from £199. See the pricing page for what each plan includes.

Yes. Most UK landline and mobile numbers can be ported. We handle the paperwork and the old line stays live until the port completes, so there is no gap.

No. The mobile and desktop apps work on the phones and computers you already have. If you want desk phones for an office we can supply compatible handsets.

Calls run over your internet connection. A normal broadband or 4G connection is more than enough for clear calls. We can test your connection before you commit.

Yes. Traditional phone lines in the UK are being retired in favour of internet-based calling. Moving to a cloud phone system now means you choose the timing rather than having it chosen for you.

Usually, yes. We can connect existing forms and phone numbers to the platform without rebuilding the site.

Websites are quoted individually depending on size. Hosting and updates are included in Business plans and available as an add-on to others.

Yes. We host WordPress and static sites and apply updates for both.

We can set up and manage business email on your domain, or connect the domain to Google Workspace or Microsoft 365 if you already use them.

Phone and Answer plans are monthly rolling. Grow and Business plans include onboarding work, so we ask for an initial term of three months, then monthly rolling. Bespoke agreements are scoped individually. You will always see the terms before you commit.

Yes. In most cases we can port your existing landline or mobile number to the platform. Porting usually takes a few weeks and your old number keeps working until the switch happens. If you would rather add a new number alongside your current one, we can do that too.

Phone and Answer plans have no setup fee. Grow and Business plans may include a one-off onboarding fee depending on how much configuration and data import you need. We quote it separately and clearly before you sign anything.

Each plan includes a fair-use allowance for calls to UK landlines and mobiles, and a monthly allowance of SMS messages. If you regularly go beyond it we will tell you and suggest the right plan, rather than surprising you with a bill.

You do. Your customer records, call records and content belong to your business. You can export them at any time, and if you leave we will provide an export and delete your data in line with our data processing terms.

Give us notice by email before your next billing date. Rolling plans stop at the end of the paid month. If you are porting your number away, we will keep the service live until the port completes so you are never without a phone line.

A short setup call, a look at how enquiries reach you today, then we configure the phone, receptionist scripts, CRM stages and follow-up rules around that. Most businesses are live within one to two weeks.

Email support on every plan, phone support from the Grow plan, and priority support on Business plans. Support is from the Manchester team who built the platform, during UK business hours.

Every call is summarised in the CRM so you can see exactly what was said. Tell us, and we adjust the script or knowledge base the same day. Early on we review calls with you to tune it.

Yes. Greetings, opening hours, ring order, knowledge base answers, pipeline stages, follow-up wording and approval settings are all editable from the app. Anything you would rather we did, ask.