Pricing
Start with the phone. Grow into the platform.
Monthly plans that climb with your business. Every price is per business, not per user, and excludes VAT. Setup fees, where they apply, are quoted separately and never hidden in the monthly price.
StepInto Phone
A proper business phone system without the hardware.
Suits: A business replacing its landline that wants one company number on every phone, with a path to answering and CRM later.
£29.99/month
- UK business number, or keep your existing one
- Calls on desktop and mobile apps
- Call forwarding and ring groups
- Voicemail sent to your inbox
- Call history and missed call alerts
- Basic contact records
Call minutes to UK landlines and mobiles included as a fair-use allowance.
Talk to us about PhoneStepInto Answer
Every call answered, every enquiry captured.
Suits: A business missing calls while working or out of hours, that wants every call answered and every enquiry captured.
From £79/month
- Everything in Phone
- AI receptionist answering when you cannot
- Call summaries sent to you after every call
- Enquiry details captured and saved
- Basic SMS follow-up to the caller
- Call transfer to your team when you are free
From £79 to £129 depending on included AI call minutes.
Book a DemoStepInto Grow
The full customer journey, organised and followed up.
Suits: A business that sends quotes, books appointments and wants enquiries organised and followed up without relying on memory.
From £199/month
- Everything in Answer
- CRM with pipeline and lead tracking
- Automated enquiry, appointment and quote follow-up
- Appointment reminders by SMS and email
- Review requests after completed jobs
- Email and SMS campaigns
- Approval inbox so you stay in control
From £199 to £299 depending on users and message volume.
Book a DemoStepInto Business
Managed automation built around how you work.
Suits: A business with a process of its own that wants workflows, integrations and reporting built and managed around it.
From £499/month
- Everything in Grow
- Bespoke workflows designed and managed for you
- Integrations with accounting, calendars and job tools
- Advanced reporting and dashboards
- Content and marketing workflows
- Website and customer journey integration
- Priority support
From £499 to £799 depending on scope.
Book a DemoBespoke
Custom operations for larger or multi-site businesses.
Suits: Larger or multi-site businesses with custom operational requirements and a need for dedicated support.
From £1,000/month
- Custom operational workflows
- Advanced integrations and data flows
- Multi-site and multi-team setups
- Custom reporting
- Dedicated support contact
Scoped and quoted after a discovery call.
Talk to UsEvery plan includes UK-based support and the approval inbox. Bespoke plans are scoped after a discovery call.
What is included in each plan
The full comparison, without the 60-row matrix.
| Feature | Phone | Answer | Grow | Business |
|---|---|---|---|---|
| Business phone number and apps | Included | Included | Included | Included |
| Keep your existing number | Included | Included | Included | Included |
| Voicemail and missed call alerts | Included | Included | Included | Included |
| AI receptionist | Not included | Included | Included | Included |
| Call summaries and enquiry capture | Not included | Included | Included | Included |
| SMS follow-up to callers | Not included | Included | Included | Included |
| CRM and pipeline | Basic contacts | Basic contacts | Included | Included |
| Automated follow-up for enquiries and quotes | Not included | Not included | Included | Included |
| Appointment reminders | Not included | Not included | Included | Included |
| Review requests and reactivation | Not included | Not included | Included | Included |
| Email and SMS campaigns | Not included | Not included | Included | Included |
| Approval inbox and human controls | Not included | Call rules | Included | Included |
| Bespoke managed workflows | Not included | Not included | Not included | Included |
| Integrations | Not included | Not included | Standard | Advanced |
| Reporting | Call history | Call reports | Dashboards | Advanced |
| Support | Email and phone | Priority |
No surprises
Setup and usage, stated plainly
Setup fees
Phone and Answer: none. Grow and Business: a one-off onboarding fee may apply depending on configuration and data import. Always quoted before you sign.
Call and AI minutes
Each plan includes a fair-use allowance of UK calls and a set number of AI receptionist minutes. We tell you before you go over, and suggest the right plan rather than surprising you.
Messages
SMS allowances are included per plan. Email is unlimited within fair use. Additional SMS bundles are available at cost.
Pricing questions
Is there a contract?
Phone and Answer plans are monthly rolling. Grow and Business plans include onboarding work, so we ask for an initial term of three months, then monthly rolling. Bespoke agreements are scoped individually. You will always see the terms before you commit.
Can I keep my existing business number?
Yes. In most cases we can port your existing landline or mobile number to the platform. Porting usually takes a few weeks and your old number keeps working until the switch happens. If you would rather add a new number alongside your current one, we can do that too.
Are there setup fees?
Phone and Answer plans have no setup fee. Grow and Business plans may include a one-off onboarding fee depending on how much configuration and data import you need. We quote it separately and clearly before you sign anything.
What about call minutes and messages?
Each plan includes a fair-use allowance for calls to UK landlines and mobiles, and a monthly allowance of SMS messages. If you regularly go beyond it we will tell you and suggest the right plan, rather than surprising you with a bill.
Who owns my data?
You do. Your customer records, call records and content belong to your business. You can export them at any time, and if you leave we will provide an export and delete your data in line with our data processing terms.
How does cancellation work?
Give us notice by email before your next billing date. Rolling plans stop at the end of the paid month. If you are porting your number away, we will keep the service live until the port completes so you are never without a phone line.
What does onboarding involve?
A short setup call, a look at how enquiries reach you today, then we configure the phone, receptionist scripts, CRM stages and follow-up rules around that. Most businesses are live within one to two weeks.
Not sure which plan fits?
Tell us how enquiries reach you today and we will recommend a starting point. No pressure to take the bigger plan.